Health and Safety Protocols

Public Spaces indoors & outdoors

Cleaning and sanitizing has been increased in all spaces with an emphasis on frequent contact surfaces including: front desk, doorman desk, door handles, public bathrooms, room keys, stair handrails, dining surfaces and seating areas. Antiseptic devices (fixed or portable) will be available for guests at the reception desk.

Guest Rooms

Cleaning and sanitizing protocols are followed to clean guest rooms, particular attention is paid to high-touch items including: telephones, television remote controls, toilet seats, door and furniture handles, light switches, temperature control panels, luggage racks, garbage bins and floors.

It will be highly recommended to all guests to exclusively use their in-room WCs, instead of the public ones.

Guests will be asked upon check in if daily housekeeping will be needed.

Linen/Laundry

All bed linen and towels will be changed upon guests’ requirements and washed at a high temperature, in accordance with NPHO guidelines.

Shared Equipment

Shared Equipment will be sanitized before, during and after each shift or usage. This includes: phones, keyboards, computers and other communication devices, payment terminals, kitchen implements, Food & Beverage equipment such coffee machines etc. engineering tools, cleaning equipment, security keys and any other direct contact items used throughout the property.

Air Conditioning

The maintenance and cleaning of Air Conditioning is completed according to NPHO protocols.

Physical Distancing

Guests will be advised for physical distancing of at least 1.5m away from other groups of people who are not traveling with them, while standing at reception, circulating around the property or using elevators. No more than one guest will be permitted per elevator.

Pool Operation according to Cleaning & Sanitizing Protocol

Guests are advised to use a pool towel when using the sun loungers at the pool area. Only outdoor swimming pools in hotels are allowed to operate, according to the current Greek legal framework. The layout of seats on swimming pool decks (sunbeds, chairs, sun loungers, etc.) should be such, so that the distance between the ends of the seats of two people under two different umbrellas is at least 2 meters in each direction.

Food & Beverage / Dining Serving

Breakfast and lunch is served buffet style. Our trained personnel are taking all the necessary precautions; healthy and safety measures to ensure the qualit of our food and beverage services. Our kitchen and food/beverage facilities comply with the guidelines of HFAE, HACCP and ISO standards. Restaurant and lounge tables will be arranged to ensure appropriate distancing. 

Day of Departure

It is recommended that a possible rapid test or molecular testing could be performed on the occupants of the accommodation on the day of departure by a health professional.

Employees

Our employees have been given clear instructions on how to promptly respond and report all cases suspicious of being related to COVID-19 on the property. Employees are instructed to stay home if they do not feel well.

Training: All employees will receive training on COVID-19 safety and sanitation protocols. More detailed training has been conducted to front-line teams having frequent contact with our guests, such as Housekeeping, Food & Beverage, Front Office and Maintenance personnel.

Temperature Checks: Regular temperature checks to all employees. In case of a reported temperature higher than 37c, the employee will immediately be asked to go and stay home.

Rapid Tests: All staff are required to undergo at least one rapid test per week by a healthcare professional or occupational doctor based on the instructions of the Hellenic National Public Health Organization for the control of COVID-19.

Hand Washing: Personal hygiene and frequent handwashing with soap is vital (every 60 minutes and with a duration of at least 20 seconds).

Protective Equipment: All employees will be provided a mask. Front-line teams are required to always wear that mask while on duty. Gloves will be provided to the Housekeeping, Front Office, Security and Food & Beverage teams.

Physical Distancing & Protection: Internal meetings such as line-up meetings, department heads morning meetings etc., will be conducted virtually till further notice. Employees will be constantly reminded to not touch their faces and to keep physical distance of at least 1.5 m away from guests and other employees.

Medical Kit: A complete medical kit will be available at the Hotel Manager's office.

Suppliers of Goods & Services: Contractors and suppliers of goods and services should follow similar Health & Safety Measures.

No access to contractors or suppliers is allowed within the accommodation. All goods should be delivered at the entrance of the accommodation's receiving area. Items should be sanitized prior to inhouse dispatch.

COVID-19 Advice for travellers | 21.04.2021

On the 31st December 2019, the World Health Organization was informed of a cluster of pneumonia of unknown cause in Wuhan in Hubei province, China. On January 9th, 2020, a novel coronavirus (2019-nCoV) was identified as a cause. Corona viruses are a group of viruses that usually cause respiratory infections of varying severity to humans and animals. It is estimated that almost one third of infections of the upper respiratory system in humans can be caused by coronaviruses.

The overwhelming majority of cases have been reported in China. The novel coronavirus (2019-nCoV) is transmitted from human-to-human. Transmission has also been documented in health professionals. Infection caused by the novel coronavirus (2019-nCoV) can manifest with fever, cough, and shortness of breath, sore throat and in serious cases with pneumonia.

Confirmed cases have been reported worldwide, in Asia, the Middle East, Europe as well as in the United States of America, Canada and Australia. According to the World Health Organization there are present travel restrictions in effect.

Advice for travellers

European governments have taken various restrictive measures to curb the spread of the coronavirus and to protect lives. The situation is changing fast and so is the response by Member States of the European Union. For more information concerning the measures taken by each Member State, visit https://reopen.europa.eu/en. It is recommended that travellers avoid nonessential travel to areas with presumed ongoing community transmission of COVID-19. Vaccines have been developed in order to combat the pandemic worldwide.

If you are travelling to areas with presumed ongoing community transmission of COVID-19 you should:

During your stay in areas with presumed ongoing community transmission of COVID-19 you should:

After your return from areas with presumed ongoing community transmission of COVID-19:

Traveling Guidelines

Travel by Ferry

According to the new safety measures issued by the Greek Maritime Ministry, all passengers need to carry with them before boarding:

Travel by Airplane

In accordance with the guidelines of the national health authorities, the meticulous observance of rules for hand washing / sanitizing and for respiratory hygiene, the use of face masks, physical distance keeping, very good cleaning and sanitizing of spaces and surfaces, especially of those frequently hand touched, are the basis for the protection of passengers and employees at Athens International Airport. Passengers travelling on domestic or international flights should bear in mind the following:

For more information, call the 4-digit number 1572 or visit the website of the Ministry of Tourism https://mintour.gov.gr/.

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